These Terms and Conditions (“Agreement”) govern the services provided by TurningPoint.com and/or Sarvesh Saxena (the “Consultancy” or “Coach”) to any individual purchasing a package or programme (the “Candidate” or “Client”). By booking a package, the Candidate and/or Payee accepts and agrees to the following:

 

 

1. Scope of Services

 

1.1 The Consultancy provides career coaching, advisory, and related services remotely via Microsoft Teams or other approved online platforms.

1.2 Services are delivered solely to the Candidate named in the booking. No third parties may attend or participate.

1.3 Coaching is intended to help the Candidate optimise their skills, profile, and career opportunities. It is not a guarantee of a job, interview, work permit, visa, or increased compensation.

 

 

2. Packages and Payment

 

2.1 Services are provided only in respect of the package selected by the Candidate.

2.2 Full payment is due in advance before any session is conducted.

2.3 All fees are strictly non-refundable and non-transferable, to the maximum extent permitted by law.

2.4 Once commenced, a package cannot be cancelled or terminated mid-way.

 

 

3. Rescheduling and Cancellations

 

3.1 No refunds or rescheduling are permitted once a booking is confirmed.

3.2 Flexibility on start dates and time zones may be arranged prior to commencement only.

 

 

4. Candidate Obligations

 

4.1 The Candidate agrees to provide accurate information and supporting documentation upon request, including certificates, references, and employment verification.

4.2 Sensitive financial documents (e.g. payslips, bank statements, tax returns) may be requested solely to validate employment and earnings history. Such documents will be treated confidentially and processed in accordance with Clause 5.

4.3 The Consultancy may use anonymised insights for marketing purposes to illustrate success stories, but no personally identifiable or sensitive details (such as NI numbers, PAN numbers, addresses, or dates of birth) will be disclosed.

 

 

5. Confidentiality and Data Privacy

 

5.1 The Consultancy complies with applicable data protection laws, including GDPR. Personal data will be processed lawfully, fairly, and transparently for the purpose of delivering services.

5.2 Data will be retained only as long as necessary to fulfil contractual obligations or comply with legal requirements.

5.3 Candidate data will never be sold to third parties.

5.4 While the Consultancy uses WIX and other third-party providers, it cannot accept liability for data breaches or hacks outside its reasonable control. Refer to detailed data privacy policy on site.

 

 

6. Session Recording and Intellectual Property

 

6.1 Candidates may not record, copy, or share sessions without prior written consent.

6.2 Podcasts, videos, or images created with guest consent may be monetised and shared by the Consultancy.

6.3 All materials and content shared by the Coach remain the intellectual property of the Consultancy.

 

 

7. International Work and Visa Limitations

 

7.1 The Consultancy does not provide or guarantee work permits, visas, or residency approvals.

7.2 All visa-related applications and fees are the Candidate’s sole responsibility.

 

 

8. Limitation of Liability

 

8.1 The Consultancy provides advisory services only. The Candidate remains solely responsible for their own decisions and outcomes.

8.2 To the fullest extent permitted by law, the Consultancy shall not be liable for any indirect, incidental, special, consequential, or future losses, including loss of opportunity, income, employment, or compensation, whether current or prospective.

8.3 In all circumstances, the Consultancy’s total liability for any claims shall not exceed five per cent (5%) of the total fees paid for the relevant package.

 

 

9. Dispute Resolution and Jurisdiction

 

9.1 In the event of a dispute, the parties agree first to mediation in Basel-Stadt, Switzerland.

9.2 If mediation fails, the courts of Basel-Stadt, Switzerland shall have exclusive jurisdiction.

 

 

10. Force Majeure and Indemnity

 

10.1 The Consultancy shall not be liable for any failure or delay due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, civil unrest, cyberattacks, or platform failures (“Force Majeure Events”).

10.2 Force Majeure Events shall not give rise to refunds, damages, or termination rights. Sessions may be suspended or rescheduled without liability.

10.3 The Candidate agrees to indemnify and hold harmless the Consultancy, its affiliates, and representatives against any claims, losses, damages, or costs (including legal fees) arising from:

(a) the Candidate’s breach of this Agreement;

(b) reliance on the Candidate’s representations or documents; or

(c) misuse of the services.

10.4 If performance of the Agreement becomes impossible due to a Force Majeure Event, the Consultancy shall be discharged from further obligations without liability, save for services already rendered.

 

 

11. Acceptance

 

By booking, submitting contact us form and paying for a package, the Candidate confirms acceptance of these Terms and Conditions in full.